Events for residents
Our customers are the focus of everything we do. We put on regular events to give you the opportunity to have a say in the service you receive. Your feedback directly shapes the services we deliver. It helps us to make sure what we offer is relevant and useful.
Here are some of the ways you can get involved and inform us how we can do things better:
The Monday Group
Our Monday Group is a customer-led initiative for people with learning disabilities to gain skills, grow in confidence and interact with others by setting up and running events and activities that benefit others in the community.
One example is the Quarr Abbey gardening project, where customers grow and sell their own produce.
Supported Involvement Day
We involve our customers in events and activities, such as Supported Involvement Day, which celebrates our supported customers and those who work with them.
The day is a great way for our customers to give us their input, and they also help us choose the activities we run.
Our customers pay a key role in setting up and running regular and inclusive events at all our schemes. These include day trips, evenings out, film nights, cookery and first aid courses, crafting lessons, and sporting activities.
Though our customer roles programme, our customers have official roles in informing and shaping the way we deliver our services. These roles include helping new residents settle in, working with staff to produce service information, helping with staff training and recruitment, and representing the views of other customers.
Focus Groups and Surveys
Regular focus groups and customer surveys help us better understand what our customers are thinking, what their needs and priorities are, and how effectively we are helping them.